Thank you for choosing The Great Banyan. We value your trust in our natural, millet-based health foods. Please read our shipping, returns, and related policies carefully before placing your order.

Shipping & Delivery

• We accept only prepaid orders through our website.
• Free shipping is offered for orders above ₹299/-.
• A nominal shipping fee is applicable for orders below ₹300/-.
• All orders are processed on the next working day (excluding Sundays and public holidays).
• Delivery time ranges from 2 to 7 working days, depending on your location.

Delivery Partners

• We ship through reputed courier partners for urban and sub-urban locations.
• For rural and remote locations, delivery is handled by India Post.

Important Notes

• Please ensure that the shipping address and contact details entered during checkout are accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
• In case your area is not serviceable by courier or post, we will contact you to find an alternate delivery method.

Order Tracking

• After placing an order, you will receive a confirmation email at your registered email ID.
• Once the order is shipped, the tracking ID and courier details will be shared via WhatsApp or SMS to the mobile number provided in your order.
• For further queries about your order status, feel free to contact us at WhatsApp: +91 98403 88103.

Return, Replacement & Refund Policy

As our products are perishable and food-based, we do not accept returns.

We take great care in packing our products securely. However, if your order arrives in a damaged or tampered condition, please follow the steps below:

Steps to Raise a Replacement/Refund Request:

1. Inform us within 24 hours of receiving the package, as per the courier tracking data.
2. Send us a message on WhatsApp at +91 98403 88103 with:
• Your order ID
• Clear photos of the damaged product and packaging

If the damage is verified:

• We will either send a replacement at no extra cost
  or
• Refund the full amount to your original payment method within 5 working days.

Note:

• Requests made after 24 hours of delivery will not be eligible for replacement or refund.
• Refunds will not be processed for dissatisfaction with taste or personal preferences.

Order Cancellation

• Cancellations are accepted within 24 hours of placing the order, provided it hasn’t been shipped yet.
• To cancel your order, send a request via WhatsApp (+91 98403 88103) along with your order ID.
• If the order is still eligible for cancellation, the full amount will be refunded to your original payment method within 5 working days.

Disclaimer

• The information on our website is intended for general informational purposes only. While we strive to keep content up to date and accurate, we make no warranties about the completeness, accuracy, or reliability of any product descriptions or site content.
• Ingredients listed on each product are based on formulation data. However, we do not guarantee our products are allergy-free. If you have food allergies, please check the ingredients thoroughly before consuming.
• Always follow safe food handling practices while preparing or consuming our products.
• The Great Banyan is not liable for any indirect or consequential loss arising from the use of our website or products.

Third-Party Links

Our website may contain links to other websites for convenience. The Great Banyan is not responsible for the content or availability of such external websites.

Site Availability

We strive to keep our website running smoothly at all times. However, tgbstore.com is not liable for any temporary unavailability caused by technical issues beyond our control.