Effective Date: July 5, 2020

Welcome to The Great Banyan. By accessing or using our website [www.tgbstore.com] ("Site") or purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully before using the Site.

1. General Information

This website is operated by The Great Banyan, a proprietorship based in Plot No 9, Phase 2, CTA Garden, Mangadu, Chennai, India - 600122. Throughout the site, the terms “we”, “us” and “our” refer to The Great Banyan.

2. Eligibility

By using this Site, you confirm that you are at least the age of majority in your state or province of residence. If you are a minor, you may use the Site only under the supervision of a parent or guardian.

3. Products and Services

• All our products are natural, preservative-free, and handmade in small batches.
• We strive to display product descriptions, images, and pricing as accurately as possible. However, we do not guarantee that all product details are error-free.
• Products are subject to availability. We reserve the right to limit or discontinue any product at any time without notice.

4. Pricing and Payment

• All prices listed are in INR (Indian Rupees) and are inclusive of applicable taxes unless otherwise stated.
• We accept payments via secure payment gateways (e.g., UPI, Credit/Debit Cards, Net Banking).
• In case of payment failures or double payments, refunds (if applicable) will be processed within 7–10 business days.

5. Shipping and Delivery

• Orders are usually shipped within 2–4 business days from confirmation.
• Delivery times may vary based on location, courier availability, or unforeseen circumstances.
• We are not liable for delays caused by third-party courier services.

6. Returns and Refunds

• Due to the perishable and consumable nature of our products, we do not accept returns once the product is delivered.
• If the product is damaged, spoiled, or incorrect, please contact us within 48 hours of delivery with clear photos, and we’ll offer a replacement or refund as applicable.
• Refunds (if approved) will be processed back to the original payment method within 7–10 business days.

7. Cancellation Policy

• Orders can be cancelled before dispatch by contacting our customer support.
• Once the product is shipped, cancellations will not be accepted.

8. Intellectual Property

• All content on this Site, including logos, text, images, and graphics, is the property of The Great Banyan and protected under Indian intellectual property laws.
• Unauthorized use or reproduction of any content is strictly prohibited.

9. User Conduct

You agree not to:

• Use the site for any unlawful purpose.
• Transmit malware, spam, or harmful content.
• Attempt to gain unauthorized access to our systems or interfere with security.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites.

11. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Use of our products should be based on individual dietary needs and health conditions.

12. Privacy Policy

Our Privacy Policy, which outlines how we collect and use your data, is incorporated into these Terms and Conditions.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the site. Your continued use of the site implies acceptance of those changes.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us:

Email: care@tgbstore.com
Phone: +91 9840388103
Address: Plot No 9, Phase 2, CTA Garden, Mangadu, Chennai, Tamil Nadu, India - 600122